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Re: Chase Mortgage - anyone else have trouble with them?

From: longtime resident
SBP: 12
Remote Name: 68.56.147.74
Date: 12/01/08
Time: 01:50 PM

Comments

I get your point, Scionshade, and I realize the company doesn't read minds as to where to apply the funds, but in the second post from this person they noted that the bill contained a phone number to call to tell the company "where to direct the funds". The poster says they did this and were told it would be properly credited. They then state that this never happened and their funds were left in limbo and it created a situation that resulted in what Chase says is a lapsed payment even after the mortgagee followed directions and made the call to correctly assign the payment. It sounds like the kind of "mis-communication" or oversight that I have often seen "8 on your side" or other such advocates help to resolve. Hopefully someone at Chase will catch this oversight and straighten things out. I would think the last thing a bank would want is another failed mortgage loan.